Tenuta IQEffective 1 October 2026. These terms are a working draft prepared for legal review and are not yet in force.
1. Who we are
The Tenuta IQ service (the "Service") is owned and operated by Tenuta IQ of Australia ("Tenuta IQ", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent ("you", "Customer").
2. The Service
The Service is cloud software for administering leases, subleases, licences, franchise agreements and related records, with analytics, document storage, portals, integrations and an API. We may change features from time to time; we will not materially reduce the core functionality of a paid plan during a paid term without notice.
3. Accounts and users
You are responsible for the accuracy of your account details, for the actions of every user, tenant, franchisee, owner or adviser you invite, and for keeping credentials secure. You must be at least 18 and authorised to bind the Customer. Notify us promptly through our contact form of any unauthorised use.
4. Plans, fees and billing
Fees, billing frequency and any free allowance are as set out in the quote or order form we agree with you, in the billing currency you select, plus applicable GST, VAT or sales tax. Where fees depend on usage, usage is measured daily; an "active lease" is any lease, sublease or franchise agreement in active or holding-over status on the day of measurement. Payments are processed by Stripe; we do not store card details. Fees are non-refundable except as required by law or expressly stated in these Terms. If a payment fails, the account enters a 14-day grace period, after which it becomes read-only until payment is made. We may change prices with 30 days' notice; changes apply from your next billing period.
5. Your data
You own the data, documents and content you upload ("Customer Data"). You grant us a licence to host, process, display and transmit Customer Data solely to provide and improve the Service, to comply with law, and as described in our Privacy Policy. You may export Customer Data at any time in CSV, XLSX and JSON. On termination we retain Customer Data for 30 days for retrieval, then delete it from live systems and backups within a further 90 days, except where retention is required by law.
6. AI features
The Service uses third-party large language models and OCR to extract fields, clauses and special conditions from documents. Outputs are proposals that require human review before they are committed; we do not warrant that extracted values are complete or accurate. Documents submitted for extraction are processed by our AI sub-processors under contractual terms that prohibit use for model training and require minimal retention. You may disable AI features for your account.
7. Scheduled reports and email delivery
Where your plan includes Scheduled reports, you may have the Service generate reports on a timetable, keep the files and email them. Each recipient must be a named individual who is a user of your account with access to reports. You must not direct scheduled reports to shared, group, role or distribution mailboxes, to automated systems, or to people outside your organisation, and the Service may refuse or skip such recipients. A report contains Customer Data in the scope of the user who set up the schedule, and you are responsible for choosing recipients entitled to see it. Files up to 5 MB are attached to the email; larger files are delivered as a link that requires the recipient to sign in. Email is not a secure channel for every purpose; use the link-only option or download from the Service where your policies require it.
8. Compliance content
Jurisdiction rule packs, certification templates, statutory dates and similar content are provided as general information to assist administration. They are not legal advice, may not reflect the current law in every jurisdiction, and must be verified with your own legal advisers. You remain responsible for compliance with the laws and contracts that apply to you.
9. Acceptable use
You must comply with our Acceptable Use Policy. We may suspend access where we reasonably believe the Service is being used unlawfully, in breach of these Terms, or in a way that threatens the security or integrity of the Service or other customers.
10. Third-party services
Integrations with accounting, identity, payment, e-signature and data providers are subject to those providers' terms. We are not responsible for third-party services, their availability or their handling of data you choose to send them.
11. Intellectual property
We and our licensors own the Service, its software, design, documentation, rule packs and templates. Except for the rights expressly granted, no licence is implied. Feedback you provide may be used without obligation to you.
12. Confidentiality and security
Each party will keep the other's confidential information confidential and use it only for the purposes of these Terms. We maintain the security measures described on our Security page and will notify you without undue delay of any security incident affecting Customer Data.
13. Warranties and consumer guarantees
We will provide the Service with reasonable care and skill and target the availability set out in your plan. To the extent permitted by law, the Service is otherwise provided "as is". Nothing in these Terms excludes guarantees that cannot be excluded under the Australian Consumer Law or equivalent laws elsewhere; where such guarantees apply, our liability is limited, where permitted, to re-supplying the Service or paying the cost of re-supply.
14. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, data or goodwill. Our total liability under or in connection with these Terms in any 12-month period is limited to the fees you paid for the Service in that period (or AUD 100 where no fees were paid). These limits do not apply to liability that cannot be limited by law, to breach of confidentiality, or to a party's wilful misconduct.
15. Term and termination
These Terms apply while you have an account. You may cancel at any time from Settings; cancellation takes effect at the end of the current billing period. We may terminate for material breach not cured within 30 days of notice, or immediately for serious breach of the Acceptable Use Policy. Sections 5, 11, 12, 14 and 17 survive termination.
16. Changes to these Terms
We may update these Terms. We will give at least 30 days' notice of material changes by email or in the Service; continued use after the effective date constitutes acceptance.
17. Governing law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. Enterprise customers may agree different governing law in their order form.
18. Contact
Tenuta IQ, Australia. Write to us through our contact form.